FAQs

We aim to provide you with answers to some of the most commonly asked questions about our services, fleet, booking process, and more.

What can we help?

Whether you’re curious about our fleet options, need assistance with the booking process, or have inquiries about our services, our knowledgeable team is ready to provide you with the answers you need.

Monarch Charters offers a diverse fleet of vehicles to suit various travel needs, including full motorcoaches, mini motorcoaches, mini buses, and shuttle vans. Our vehicles come equipped with modern amenities to ensure a comfortable journey for passengers of all ages.

Some of our full motorcoaches and mini motorcoaches come equipped with onboard restrooms, while others may offer amenities like Wi-Fi, entertainment systems, and climate control. Please inquire about specific amenities when booking your vehicle.

We accept a variety of payment methods for your convenience, including credit cards, debit cards, and bank transfers. Payment details will be provided at the time of booking confirmation.

Yes, our full motorcoaches, including the Vanhool CX45 and Vanhool CX35, are equipped with onboard restrooms for added convenience during long journeys. However, the Freightliners Odyssey XL mini bus does not have a restroom onboard.

Our vehicles vary in capacity, ranging from 15-passenger shuttle vans to 56-passenger full motorcoaches. We also offer options for larger groups through multiple vehicle bookings.

Booking a vehicle with Monarch Charters is easy! Simply visit our website and fill out the online booking form with your trip details, including the date, time, destination, and number of passengers. Once we receive your request, our team will follow up with you to confirm the details and finalize your booking.

Yes, we understand that plans can change. Please refer to our booking terms and conditions for information on cancellation and modification policies. For assistance with canceling or modifying your booking, please contact our customer support team.

Yes, safety is our top priority at Monarch Charters, and all of our drivers undergo thorough training and hold valid commercial driver's licenses (CDL). Our drivers are experienced professionals who are well-versed in safe driving practices and customer service, ensuring a secure and comfortable journey for all passengers.

At Monarch Charters, we take cleanliness and maintenance seriously. Our vehicles undergo regular inspections and maintenance checks to ensure they meet the highest standards of safety and performance. Additionally, we implement rigorous cleaning protocols between each trip to sanitize and disinfect high-touch surfaces, ensuring a clean and hygienic environment for passengers.

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Your safety is our top priority at Monarch Charters. That’s why we go above and beyond to maintain the highest safety standards across our entire fleet.

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